Frequently Asked Questions

Everything you need to know about your Paulgreenshoes shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are unmarked to qualify for a full refund.

How do I know which size to order?

Our shoes generally follow standard US and European sizing. We provide a detailed size guide on each product page to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are your shoes made from genuine leather?

Yes, Paulgreenshoes are crafted using high-quality, ethically sourced Italian leathers and premium materials to ensure durability and comfort.

Can I track my order after it has shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.